If you encounter any problems with our apps, please let us know (use the email button at the bottom of this page). Unlike some big companies out there, we really do care! We try our best to help our customers as quickly as possible.
We always answer your support requests, so if you haven't received a reply from us it may have been blocked by your email service's spam filter.
1) Check in your Spam/Junk/Bulk folder/box to see if our reply is there.
2) If possible, adjust your spam filter to allow mail from all senders or add our domain (or support email address) to any list of approved senders you might have.
After this is done, please re-send your support request to us.
If the app's icon becomes unresponsive (and maybe it says "waiting") after updating, then it might be stuck in updating.
This is something that unfortunately happens sometimes on the iPad and iPhone (not just with our apps), but luckily there is a solution:
Power down (switch off) your device and then restart it.
Then open the App Store app and choose Updates.
If you see the app in that list, update it.
If not, search for it and download it (the download button might say Update or Install).
Please wait a few hours and try again (uninstall first if necessary).